Catering Follow-Ups

Text message conversations with feedback and thank you messages about Jimmy John's order and delivery, with a mix of blue, green, and black chat bubbles.

The Catering Follow-Up Text System ensures no large catering order ends with silence. For every customer who places a catering order of $100 or more, a structured follow-up message is sent thanking them for their business and inviting honest feedback about their experience.

This system tracks

• Sends timely appreciation texts to high-value catering customers
• Encourages feedback while the experience is still fresh
• Identifies improvement opportunities for future orders
• Shares customer responses directly with the team to reinforce wins and address gaps

Primary Benefits

• Increased catering retention
• Stronger customer relationships
• Actionable service improvements
• More repeat high-dollar orders
• Consistent post-sale engagement**

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