Customer Feedback Responses

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The Customer Feedback & Reputation Management System ensures every piece of guest feedback is captured, categorized, and acted on quickly. Instead of letting reviews sit untouched or relying on inconsistent follow-up, franchisees gain a structured process that protects brand reputation and strengthens customer loyalty.

This system tracks

• Relays positive feedback directly to team group chats to boost morale and reinforce great performance
• Sends constructive criticism to manager-only channels for immediate corrective action
• Guides managers to enter appropriate service credits into the POS when needed
• Ensures timely, professional responses are sent to customers
• Provides a credit for future orders when appropriate, making customers feel heard and valued

Primary Benefits

• Increased customer retention
• Reduced negative publicity
• Stronger team morale
• Faster service recovery
• Improved online reputation

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